FULL TERMS & CONDITIONS
1. PAYMENT
1.1 Payment by account customers shall be made by the due date stipulated on the invoice. If outstanding balances remain 1 day beyond the due date as stipulated on the invoice, Vulcan Jewellery Ltd reserves the right to charge additional collection fees and may take legal action to recover the debt. The customer is required to pay the interest of 5% over the Bank of England base rate, late payment fee, and debt recovery costs.
1.2 Non-account sales are strictly on a pro forma basis. Credit accounts may be opened subject to approval through a trade registration form.
1.3 If an account experiences three late payments within a 6-month period, credit terms may be revoked, and future transactions may require payment upfront.
2. ORDER ACCEPTANCE & CANCELLATION
2.1 All orders are final unless cancelled by the end of the same day as the order is placed.
2.2 Bespoke orders cannot be cancelled after the CAD images have been approved and the order has proceeded to manufacture.
3. CAD FEES & SERVICES
3.1 CAD fee includes digital rendered images in the requested metal colour, up to 3 free revisions for thickness, width, finger size, stone size, and stone colours.
3.2 CAD fee does not include changes to setting styles, stone shapes, or design structure (e.g., converting a straight band to a shaped band). These changes will incur additional fees.
3.3 If the retailer provides their own stones or measurements without authorising un-setting for accurate measurement, and manufacturing proceeds without Vulcan measuring each stone, any resulting misfit will not be Vulcan's responsibility. In such cases, only the scrap value of the metal will be refunded, and the retailer will be liable for all remake costs, CAD adjustments, and un-setting fees.
3.4 Market price fluctuations may impact final pricing. Quotes are valid for 3 days and the final price will be based on that day's metal prices.
3.5 Retailers must proceed the CAD to manufacture via email before work begins to acknowledge the fees and terms. All emails are timestamped.
3.6 CAD files remain the property of Vulcan Jewellery Ltd, regardless of exclusivity, and are not provided as part of the CAD fee. CAD files may be provided for a fee of £150 + VAT per design.
3.7 CAD designs may remain exclusive to the retailer only if requested and agreed in writing and for a fee of 100% higher than the base price of the CAD.
4. RISK AND TITLE
4.1 Notwithstanding the delivery of the goods, the goods shall remain the sole and absolute property of Vulcan Jewellery Ltd as the legal and equitable owner until such time as the customer shall have paid to us the agreed price.
4.2 The customer shall (unless otherwise agreed) ensure that all goods which are in the possession or control of the customer, the ownership of which remains with us, are stored so that they may be readily identifiable as belonging to us and we may, for the purpose of recovering our goods, enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.
4.3 The customer acknowledges that they are in possession of the goods solely as a fiduciary for us until payment to us for the said goods, and in the event the customer sells the goods to a third party, then in such an event, the entire proceeds of the sale are to be held in trust for us and shall not be mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as our monies.
5. WARRANTY & REPAIRS
5.1 All bespoke items are covered by a 6-month warranty against manufacturing defects. This warranty does not cover CAD files, stones, or metal provided by the retailer, as their design tolerances, quality, and potential pre-existing damage are unknown.
5.2 Repairs come with a 6-month guarantee, but only for the exact area worked on. For example, if Vulcan Jewellery Ltd supplies and sets a stone and re-tips 4 claws, but another stone falls out at a later date, only the re-tipped claws are covered under warranty.
5.3 Any third-party modifications or alterations after repair will void the warranty.
5.4 Jewellery sent for repair that shows poor workmanship from previous repairs will be repaired at the customer's own risk and without a guarantee.
5.5 Vulcan Jewellery Ltd reserves the right to charge additional fees for repairs revealing unforeseen structural weaknesses that were not visible before the repair process began.
5.6 If a repair is quoted as 'no guarantee' or 'at your own risk', this applies to all aspects of the repair, including both metal and stones. Any damage or failure that occurs will not be covered under warranty, and Vulcan Jewellery Ltd accepts no liability for any issues arising from the repair process.
5.7 Retailers must notify Vulcan Jewellery of any faulty items within 24 hours of signed delivery and must return faulty items for inspection within 5 working days of the issue being reported before claiming a repair under warranty.
6. SHIPPING & DAMAGE CLAIMS
6.1 Claims for shipping damages must be reported within 24 hours of signed delivery.
6.2 Claims require photographic evidence and Vulcan must inspect the physical item before processing a dispute.
7. RIGHT TO AMEND TERMS
7.1 By agreeing to these Terms & Conditions, this constitutes a legally binding contract.
7.2 By continuing to place orders, the retailer agrees to any updated terms without requiring explicit confirmation.
7.3 Vulcan Jewellery Ltd reserves the right to change these terms and conditions at any time without prior notice.
8. COPYRIGHT
The website and all designs therein are subject to copyright and no designs may be copied or reproduced without written permission from Vulcan Jewellery Ltd.
9. CONTACT US
If you need to contact us, please email info@vulcanjewellery.com or call our Customer Services team on 0300 373 2447.
Alternatively, you can write to us at: Postal Address: PO BOX 6206, Southend, SS1 9FH
Hours of business:
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Monday - Thursday: 09:00 - 16:00
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Friday: 09:00 - 15:00